If you don’t look after your customers, you won't have them for long! Businesses differentiate through their customer service. The quality of assistance or advice you provide to people who are interested in your product or service, or who have already bought something from you can lead to ongoing referrals and great success...or potential ruin.
Key concepts around customer services - how it can go really well and where it can go very bad.
Critical customer service techniques and practices.
Effective questioning to uncover needs.